Returns + Exchanges

Exchanges, Returns and Refunds

Returns will be accepted on full-price merchandise if we are emailed within 60 business days of you receiving your order. To be eligible for a return, your item must be in unused, new condition and in it's original packaging. 

All full-priced items are eligible for an exchange depending on product availability.  Please email us at to begin the exchange process.  


You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. 

If an item arrived damaged or incorrect on behalf of ZoZu Baby, we will email you a shipping label to mail back your item and begin the refund or exchange process. 

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